“I think number one, communication builds trust. Trust is the emotional glue of all environments. Another piece of Gallup research that surveyed 10,000 employees over the last six months. They discover that employees need four things: trust, stability, compassion, and hope. So, what leaders are doing when they are communicating is they are communicating hope stability, we’re great, we’re going to be okay even though we’re operating in a vocal world. Volatility, uncertainty, complexity, and ambiguity. I am the stabilizing force that’s going to communicate to you.”
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